Privacy Policy

Effective Date: April 3, 2026 Last Updated: April 3, 2026

PondWorks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.pondworksonline.com or submit a form through our site.

Information We Collect

When you visit our website or contact us through our forms, we may collect the following types of information:

Information you provide directly:

Your name, email address, phone number, and any project details you submit through our contact or maintenance forms.

Information collected automatically:

Browser type, IP address, pages visited, and time spent on the site. This is collected through standard web analytics tools (such as Google Analytics) and cookies.

How We Use Your Information

We use the information we collect to:

Respond to inquiries and service requests
Provide quotes, maintenance contracts, and project consultations
Improve our website and user experience
Communicate with you about our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Cookies

Our website may use cookies — small text files stored on your device — to help us understand how visitors use our site. You may disable cookies through your browser settings; however, doing so may affect some functionality of the site.

Google Analytics

We use Google Analytics to help us understand website traffic and usage patterns. Google Analytics collects data such as your IP address and browsing behavior on our site. For more information on how Google uses this data, visit google.com/policies/privacy/partners.

Data Security

We take reasonable precautions to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites (such as our customer portal at Pondworks.manageandpaymyaccount.com). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

Your Rights

You may request to access, correct, or delete personal information we hold about you by contacting us directly.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

PondWorks 2263 Romig Road, Pottstown, PA 19464 📞 610.327.1423 🌐 www.pondworksonline.com