Privacy Policy

PondWorks

Effective Date: April 3, 2026  |  Last Updated: April 6, 2026

PondWorks (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.pondworksonline.com or submit a form through our site. By using our website, you are accepting the practices described in this policy.

1. Information We Collect

When you visit our website or contact us through our forms, we may collect the following types of information:

Information you provide directly:

•        Your name, email address, phone number, and any project details you submit through our contact or maintenance forms.

•        Any information you provide when communicating with us regarding our website or services.

Information collected automatically:

•        Domain name and IP address (which reveals nothing personal beyond the access point).

•        Browser type and operating system.

•        Pages visited, time spent on the site, and what brought you to our website.

•        This data is collected through standard web analytics tools such as Google Analytics and cookies.

2. How We Use Your Information

We use the information we collect to:

•        Respond to inquiries and service requests.

•        Provide quotes, maintenance contracts, and project consultations.

•        Improve our website and user experience.

•        Communicate with you about our services, including specials, new products, or changes to this Privacy Policy.

•        Fulfill requests for information and provide customer support.

We do not sell, rent, or otherwise provide your personal information to outside third parties for the purpose of direct or indirect marketing.

3. Cookies

Our website uses “cookies” — small text files stored on your device — to help us improve your access to our site and identify repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

You may disable cookies through your browser settings; however, doing so may affect some functionality of the site.

4. Google Analytics

We use Google Analytics to help us understand website traffic and usage patterns. Google Analytics collects data such as your IP address and browsing behavior on our site. For more information on how Google uses this data, visit google.com/policies/privacy/partners.

5. Data Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. If we collect sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way. You can verify this by looking for “https” at the beginning of the web page address.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The servers on which we store personally identifiable information are kept in a secure environment.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Sharing & Disclosure

We will not sell, rent, or otherwise provide the information we collect to outside third parties for marketing purposes. However, we may disclose personal information and/or an IP address when required by law or in the good-faith belief that such action is necessary to:

•        Cooperate with investigations of purported unlawful activities or comply with legal process served on our company.

•        Protect and defend the rights or property of our website and related properties.

•        Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our website.

7. Third-Party Links

Our website may contain links to third-party websites (such as our customer portal at Pondworks.manageandpaymyaccount.com). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy statements separately.

8. Surveys & Contests

From time to time our site may request information via surveys or contests. Participation is completely voluntary. Information requested may include contact information (such as name and address) and demographic information (such as zip code or age). Contact information will be used to notify winners and award prizes. Survey information will be used for monitoring or improving the use and satisfaction of this site.

9. Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

10. Your Rights

You may request to access, correct, or delete personal information we hold about you by contacting us directly. You are also solely responsible for maintaining the secrecy of any personal information you voluntarily disclose online. Please be careful and responsible whenever you are online.

11. Consent & Policy Changes

By using this website, you consent to the collection and use of information as specified in this policy. If we make changes to our Privacy Policy, we will post those changes on this page and update the “Last Updated” date above. Please review this page periodically to remain up to date with how we collect, use, and disclose your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

PondWorks

2263 Romig Road, Pottstown, PA 19464

Phone: 610.327.1423

Website: www.pondworksonline.com