The following form shows our Maintenance Contract services and recommendations for maintaining our customer’s water features.
Please fill out the following form and submit that information to us.
After we receive your info, we will email you (or place a hard copy in the mail) a Contract Summary document for your record.
Please be sure to review the Maintenance Contract Service Descriptions and Notes below.
Please don’t hesitate to contact our office with any questions about the form or the services described below.
Fountain Installation and Start Up Details
Reinstall floating fountain
Anchor fountain with mooring lines
Start and test
Set fountain timer and test
Fountain Removal and Storage Details
Removal of fountain pump
Clean pump and float with fountain cleaner
Inspect unit for repairs
Shut down power at control panel
Store fountain onsite or at our facility
Inspect fountain and lighting for necessary repairs and provide costing to customer
Service Calls / Special Visit:
Any service call will be billed for a minimum of 1 hour. If you would like to request a special maintenance visit before an event (i.e. a party or a wedding) please list the date in the form above. We will try to accommodate your request to the best of our abilities but cannot guarantee any date.
While our trucks are fully stocked with common replacement parts, we cannot stock every type of replacement part from every manufacturer. If your service requires a part we do not have in stock, we will order it and schedule another service call at an additional cost.
PondWorks assumes no responsibility for any issues/problems that cannot be directly related to the service that our technicians have provided.
Please indicate what month you would like your service on the previous page. If you have an exact date/time that you would like to be scheduled please indicate on the contract. Spring opening and winterization services are scheduled in order of contracts received. Once the schedule is made you will receive a call with the exact date. We will do our best to accommodate your requested dates but we cannot guarantee that we can fulfill those requests.
All invoices are to be paid within 30 days of service or per monthly payment plan stated above. A 2% interest charge may be applied if payments are more than 30 days overdue. Services will be suspended if account is past due 45 days. All major credit cards accepted with no additional fees.