The following form shows our Maintenance Contract services and recommendations for maintaining our customer’s water features.
Please fill out the following form and submit that information to us.
After we receive your info, we will email you (or place a hard copy in the mail) a Contract Summary document for your record.
Please be sure to review the Maintenance Contract Service Descriptions and Notes below.
Please don’t hesitate to contact our office with any questions about the form or the services described below.
Spring Opening Service Details
Pond will be drained and fish will be placed in a temporary holding tank.
Pond will be pressure washed (to the best of our abilities without damaging the liner/plants) and vacuumed out.
Filtration equipment will be inspected, cleaned, and reinstalled.
Plants will be trimmed and fed, if applicable
Recommended water conditioners will be added based on the costs listed above.
Pond will be filled, started, and tested to make sure it is functioning properly. (Frequently this takes a separate visit after the pond has finished filling.)
While our trucks are fully stocked with common replacement parts, if your service requires a part we do not have in stock, we will need to order it and schedule another service call at a later date and at an additional cost.
Spring cleanings can be stressful on your pond environment. PondWorks employees take every precautionary measure possible to ensure the least amount of disturbance to the pond environment. However, some issues may arise that are beyond our control; therefore we cannot take responsibility for these issues.
Maintenance Service Details
Filter will be backwashed, filter pads will be rinsed
Pump intake or primer basket will be cleaned
U.V. will be inspected to make sure it is working correctly
Ionizer will be inspected for proper function
Plants will be fed and trimmed if necessary
Large debris will be removed from pond
Skimmer basket will be cleaned
Recommended water conditioners will be added. If additional product is needed; additional charges will apply
System will be inspected
Fall Winterization Service Details
Installation of pond netting if applicable. (If this is desired before water feature is to be shut down see previous statement about netting.)
Trim and sink hardy plants. Tropical plants will be removed and stored in our heated greenhouse at an added cost.
All filtration equipment will be winterized. Pumps will be drained or removed and stored on site. Filters will be drained and winterized. Ultraviolet sterilizers will be drained and removed and stored on site.
Installation of aerator or heater / de-icer
Application of bacteria additive.
All plumbing lines will be blown out / winterized.
PondWorks employees take great care in minimizing the damage to any pond plants or the surrounding landscape during our visits. However, high pressure water is used to clean the pond and reasonable access to the pond is required. Please inform us of any special requests prior to our arrival. PondWorks assumes no responsibility for any damages that may occur to your pond plants or surrounding landscape during our visit.
The process of cleaning out the pond includes draining the pond, pressure washing the liner and rock, and vacuuming out the debris. String algae will be removed from the rocks. The pond will not be spotless but the cleaning will give it a fresh healthy start at the beginning of the pond season.
Service Calls / Special Visit:
Any service call will be billed for a minimum of 1 hour. If you would like to request a special maintenance visit before an event (i.e. a party or a wedding) please list the date in the form above. We will try to accommodate your request to the best of our abilities but cannot guarantee any date.
While our trucks are fully stocked with common replacement parts, we cannot stock every type of replacement part from every manufacturer. If your service requires a part we do not have in stock, we will order it and schedule another service call at an additional cost.
A full cleanout requires that your fish be moved into a temporary holding tank. Once the cleaning is finished some of the old water used to fill the temporary tank will be pumped back into the pond. The amount pumped back into the pond will depend on how dirty the water is. It is important to get some of the old water back into the pond; it not only helps in the acclimation of the fish but also contains beneficial bacteria which will help restart the ecosystem. Unfortunately, transferring the fish may stress the fish and has the potential to cause health issues and/or death of your fish. PondWorks employees will make every effort to make a smooth stress free transition for the fish but will not be responsible for any fish/pond health issues or death resulting from our spring cleaning.
PondWorks assumes no responsibility for any issues/problems that cannot be directly related to the service that our technicians have provided. Example: We perform a spring cleaning and get the pond running. A week goes by and the customer notices there is a leak. The leak could have been caused by numerous things not directly associated with the service we provided. Most common cause, the freeze/thaw of winter has caused the rock to shift which in turn caused the liner to move allowing water to flow out. This will require an additional visit and will be charged accordingly.
Please indicate what month you would like your service on the previous page. If you have an exact date/time that you would like to be scheduled please indicate on the contract. Spring opening and winterization services are scheduled in order of contracts received. Once the schedule is made you will receive a call with the exact date. We will do our best to accommodate your requested dates but we cannot guarantee that we can fulfill those requests.
All invoices are to be paid within 30 days of service or per monthly payment plan stated above. A 2% interest charge may be applied if payments are more than 30 days overdue. Services will be suspended if account is past due 45 days. All major credit cards accepted with no additional fees.