The following form shows our Maintenance Contract services and recommendations for maintaining our customer’s water features.
Please fill out the following form and submit that information to us.
After we receive your info, we will email you (or place a hard copy in the mail) a Contract Summary document for your record.
Please be sure to review the Maintenance Contract Service Descriptions and Notes below.
Please don’t hesitate to contact our office with any questions about the form or the services described below.
Spring Opening Service Details
Basin will be drained.
Basin will be flushed
Filtration / circulation equipment will be inspected, cleaned, and reinstalled.
Plants will be trimmed and fed if applicable
Recommended water conditioners will be added based on the costs listed below.
Pond / basin will be filled, started, and tested to make sure it is functioning properly
While our trucks are fully stocked with common replacement parts, if your service requires a part we do not have in stock, we will need to order it and schedule another service call at a later date and at an additional cost.
Maintenance Service Details
Pump intake or primer basket will be cleaned
Ultraviolet sterilizers / ionizers will be inspected and programmed if applicable
Plants will be fed and trimmed if necessary (if applicable)
Large debris will be removed from basin / stream
Recommended water conditioners will be added. If additional product is needed additional charges will apply.
System will be inspected
Fall Winterization Service Details
All filtration equipment will be winterized. Pumps will be drained or removed and stored on site. Filters will be drained and winterized. Ultraviolet sterilizers / ionizers will be drained and removed and stored on site if applicable.
All plumbing lines will be blown out/winterized.
Service Calls / Special Visit:
Any service call will be billed for a minimum of 1 hour. If you would like to request a special maintenance visit before an event (i.e. a party or a wedding) please list the date in the form above. We will try to accommodate your request to the best of our abilities but cannot guarantee any date.
While our trucks are fully stocked with common replacement parts, we cannot stock every type of replacement part from every manufacturer. If your service requires a part we do not have in stock, we will order it and schedule another service call at an additional cost.
PondWorks assumes no responsibility for any issues/problems that cannot be directly related to the service that our technicians have provided.
Example: We perform a spring cleaning and get the pond running. A week goes by and the customer notices there is a leak. The leak may have been caused by a number of things not directly associated with the service PondWorks provided. On of the most common causes: the freeze/thaw of winter has caused the rock to shift which in turn can cause the liner to move, allowing water to flow out. This will require an additional visit and will be charged accordingly.
Please indicate what month you would like your service on the previous page. If you have an exact date/time that you would like to be scheduled please indicate on the contract. Spring opening and winterization services are scheduled in order of contracts received. Once the schedule is made you will receive a call with the exact date. We will do our best to accommodate your requested dates but we cannot guarantee that we can fulfill those requests.
All invoices are to be paid within 30 days of service or per monthly payment plan stated above. A 2% interest charge may be applied if payments are more than 30 days overdue. Services will be suspended if account is past due 45 days. All major credit cards accepted with no additional fees.