2011 Maintenance Contract

We hope that our new maintenance contract form below will be a quick and simple way for many of our customers to make service selections for the upcoming season. After submitting this form PondWorks staff will respond to you with an email that includes your pricing for the selected services. Your response to this email will act as acceptance of the contract and eliminate the need for a mail returned response. If you are a new customer please fill out our customer information form as well.

Name:
Address:
City:
State:
Zip:
Phone:
Email:

Spring Opening

March April May June No Preference

 

• Pond / Fountain will be drained and fish will be placed in a temporary holding tank.
• Pond / Fountain will be pressure washed (to the best of our abilities without damaging the liner/plants) and vacuumed out.
• Filtration equipment will be inspected, cleaned, and reinstalled.
• Plants will be trimmed and fed
• Necessary water conditioners will be added
• Pond Fountain will be filled, started, and tested to make sure it is functioning properly. (Frequently this takes a separate visit after the pond has finished filling.)

Comments/Requests:  

Maintenance

Weekly Bi-Weekly Monthly Bi-Monthly

 

• Filter will be backwashed, filter pads will be rinsed
• Pump intake or primer basket will be cleaned
• U.V. will be inspected to make sure it is working correctly
• Plants will be fed and trimmed if necessary
• Large debris will be removed from pond
• Skimmer basket will be cleaned
• Necessary water conditioners will be added
• System will be inspected

Comments/Requests:  

Fall Winterization

September October November December No Preference

 

• Installation of pond netting if applicable. (If this is desired before water feature is to be shut down and additional charge will incur.)
• Trim and sink hardy plants. Tropical plants will be removed and stored in our heated greenhouse at an added cost.
• All filtration equipment will be winterized. Pumps will be drained or removed and stored on site. Filters will be drained and winterized. Ultraviolet sterilizers will be drained and removed and stored on site.
• Installation of aerator or heater/de-icer.
• All plumbing lines will be blown out/winterized.

Comments/Requests:  

Service Calls / Special Visit

Any standard service call will be billed at a minimum of 1 hour at the price below. If you would like to request a special maintenance visit before an event (i.e. party or wedding) please list the date below. We will try and accommodate your request to the best of our abilities but cannot guarantee any date.

Price: $85.00 per man hour

Date:

Liability

Spring cleanings can be stressful on your pond environment. PondWorks employees take every precautionary measure possible to ensure the least amount of disturbance to the pond environment. However, some issues may arise that are beyond our control and therefore we cannot take responsibility for these issues.

• Fish

  A full cleanout requires that your fish be moved into a temporary holding tank. Once the cleaning is finished some of the old water used to fill the temporary tank will be pumped back into the pond. The amount pumped back into the pond will depend on how dirty the water is. It is very important to get some of the old water back into the pond because it not only helps in acclimating the fish but also contains beneficial bacteria which will help restart the ecosystem. Unfortunately, transferring the fish may stress the fish and has the potential to cause health issues and/or death of your fish. PondWorks employees will make every effort to make a smooth stress free transition for the fish but will not be responsible for any fish/pond health issues or death resulting from our spring cleaning.

• Pond Surroundings

  PondWorks employees take great care in minimizing the damage to any pond plants or the surrounding landscape during our visits. However, high pressure water is used to clean the pond and reasonable access to the pond is required. Please inform us of any special requests prior to our arrival. PondWorks assumes no responsibility for any damages that may occur to your pond plants or surrounding landscape during our visit.

• Pond Cleaning

  The process of cleaning out the pond includes draining the pond, pressure washing the liner and rock, and vacuuming out the debris. String algae will be removed from the rocks. The pond will not be spotless but will give it a fresh healthy start at the beginning of the pond season.

• General Liability

  PondWorks assumes no responsibility for any issues/problems that can not be directly related to the service that our technicians have provided. Example: We perform a spring cleaning and get the pond running. A week goes by and the customer notices there is a leak. The leak could have been caused by numerous things not directly associated with the service we provided. Most common cause, the freeze/thaw of winter has caused the rock to shift which in turn caused the liner to move allowing water to flow out. This will require and additional visit and will be charged accordingly.

Scheduling

Please indicate (above) the approximate Month you would like service. If you have an exact date/time that you would like to be scheduled please contact PondWorks office. Once the schedule is made you will receive a call with the exact date. We will do our best to accommodate your requested dates but we cannot guarantee that we can fulfill those requests.

New Payment Terms As Of 2011

All balances are due within 30 days of invoiced date unless stated otherwise by PondWorks. A monthly reoccurring 2% interest charge will be assessed to any overdue balances that are not paid in full. Spring services will not be scheduled until all outstanding balances are paid in full.

After submitting this form PondWorks staff will respond to you with an email that includes the pricing for selected services, for your approval.